FACTORY SUPPORT

How can we help?

Ask Factory in Slack or send the team a note. Get help with packages, submissions, compatibility and your report.

Chat with Factory in Slack.

Our automated assistant answers everyday questions and helps you follow your project in a private conversation.

Open Factory in the Factory Slack workspace and choose Messages.
Type naturally. Try “What does a Snapshot include?” or “How much is Validation?”
For your own balance, progress and reports, type connect and follow the email verification button.

Continue the conversation with ordinary messages. The /factory command is an optional shortcut.

For workspace access, email us for an invitation. To bring in the team from a connected DM, say “I need help” and describe your question.

Share your question and an order or project reference if you have one. We’ll get back to you as soon as we can.